Terms & Conditions
1. THE CONTRACT
The Contract for a short-term holiday rental will be between Marcassie Farm Lodges (referred to as “us”, “we” or “our”) and the person making the booking and all members of the holiday party (referred to as “you” or “your”) in the following Booking Terms & Conditions.
As our property is in Scotland, you and we agree that the laws of Scotland will govern our Contract with you (the “Contract”). If any individual term or clause stated in these Terms & Conditions is held to be invalid, impermissible or unenforceable permissible by law, the remaining terms shall be unaffected and shall remain valid.
The Contract will be subject to compliance with these Booking Terms & Conditions.
The party leader must be at least 18 years of age at the time of booking and prior to arrival we must be provided with a full list containing the names, ages and contact details of all guests (which we will hold subject to Clause 13 below).
The Contract will only come into force once we have received the Deposit referred to in Clause 2.
2. DEPOSIT AND PAYMENT
Your Booking (“Booking”) may be placed over the telephone, by e-mail or directly on our online reservation system. You will receive an automatically generated Booking Summary in writing to the e-mail address you provide.
Your Booking remains provisional until it has been confirmed by us in writing via a letter of confirmation sent to you by e-mail. Also, your Booking will only be confirmed and our Contract will only come into force once we have received payment in cleared funds of a Deposit of thirty per cent (30%) of the full cost of your Booking (the “Deposit”).
The Deposit must be paid within seven (7) days of the Booking being placed.
The balance of the rental will be due for payment four (4) weeks or twenty-eight (28) days (“Due Date”) prior to your holiday commencement date (the “Holiday Commencement Date”). If the balance is not paid by the Due Date, and we are unable to contact you, we reserve the right to cancel your Booking without a refund.
If your Booking is made less than four (4) weeks or twenty-eight (28) days prior to the Holiday Commencement Date then your Booking will only be confirmed and our Contract will only come into force once we have received payment in full for the Booking in cleared funds.
No entry to our properties will be allowed without payment, in full, being cleared beforehand.
We accept payment by most major credit or debit cards and by bank transfer.
3. CANCELLATION
Cancellations must be notified to and received by us in writing (preferably by e-mail) and once received we will confirm and process your cancellation request.
We can only refund payment if we are able to re-let your Booking, so please let us know as soon as possible if you need to cancel. We will refund as much of your booking rental as possible limited by the re-booking rental price.
For this reason, we strongly recommend that you take out your own travel insurance for UK holidays which covers booking cancellations. If you choose not to then you accept responsibility for any loss that you may incur due to your cancellation.
4. CANCELLATION BY US FOR REASONS BEYOND OUR CONTROL (“FORCE MAJEURE”)
We won’t be deemed to be in breach of this Contract, or otherwise liable to you, by reason of any delay in performance or non-performance of any of our obligations in this Contract to the extent that such delay or non-performance is caused by circumstances beyond our reasonable control (for example if access to and use of our property is prevented by fire, flood, exceptional weather conditions, epidemics, pandemics, destruction/damage, internet or other communications failure, blocked roads, closure of borders, non-availability of services/facilities, war/terrorism/civil strife, natural or nuclear disaster affecting us or our property) (these are sometimes referred to as “Force Majeure Events”)
If for any reason beyond our control we are forced to cancel your Booking (or bring it to an end early) due to a Force Majeure Event affecting us or our property we will refund you the full amount of your remaining lodging costs based on the time of your Booking remaining. This will be the full extent of our liability and no additional compensation, expenses or costs (such as travel or replacement lodging costs) will be payable.
5. PERIOD AND OTHER TERMS OF HIRE
The period from the Holiday Commencement Date to the day of departure set out in the Booking (the “Holiday Departure Date”) is the “Holiday Period”.
Unless expressly agreed by us in writing, you should not arrive before 4pm on the Holiday Commencement Date, and you must leave and vacate the property by 10am on the Holiday Departure Date. Failure to do so may result in you being charged a further day’s rental.
You must not use the property except for the purpose of a holiday during the Holiday Period, and not for any other purpose or for a longer period except with our express written agreement.
The Contract to stay in the property for the holiday period, does not create the relationship of Landlord and Tenant between the parties.
This Contract relates to a “holiday let” the purpose of which is to confer on you as a holidaymaker the right to occupy our property for a holiday only. You shall not be entitled to any private residential tenancy or other tenancy, lease, licence or other right to occupy, nor shall you obtain any security of tenure under any applicable law including but not limited to under the Private Housing (Tenancies) (Scotland) Act 2016 now or at the end of the Holiday Period. You may not sub-let the property.
6. NUMBER OF PERSONS USING THE PROPERTY
Under no circumstances may more than the maximum number of persons stated on our website occupy the property, except with our express written permission in which case we shall be entitled to charge an additional fee (for example for Weddings or events at our larger properties). We reserve the right to refuse admittance or require you to leave our property if this condition is not observed. Any persons other than members of your party must not use our accommodation or facilities.
7. OUR LIABILITY
We, our employees, contractors, cleaners and other representatives shall not be liable to you or your party for loss or damage to property howsoever arising. You must take all necessary steps to safeguard yourselves and your property. Nothing in this clause shall exclude or limit any liability that we are unable to limit or exclude by applicable law, such as liability for death or personal injury caused by our negligence.
8. CARE OF THE PROPERTY
You are responsible for the property and are expected to take all reasonable care of its furniture, fittings and effects, in or on the property. You must leave them in the same state of repair, and in a reasonable clean and tidy condition at the end of the rental period. You must not use the properties for any dangerous, offensive, noxious, noisy, illegal or immoral activities or carry on there any act that may be a nuisance or annoyance to the owner or other neighbouring properties.
Smoking is not allowed in any of our properties.
You must ensure the property is securely locked with doors and windows closed when not occupied by you.
9. DAMAGES & BREAKAGES
You are legally bound to reimburse us for replacement, repair or extra cleaning costs on demand.
A £100 Security Deposit pr Studio to cover any extra cleaning, damages, breakages or loss of keys will be held on the credit or debit card used when you book, for 3 days before your arrival until 7 days after departure, and any damages will be notified to you before any payment is taken.
We recommend that you have appropriate insurance in place to cover this.
10. WIFI & INTERNET
Free Wi-Fi and broadband internet is provided for your reasonable use and may be subject to separate terms and conditions. You agree to reasonable and lawful usage of this service. We will not be liable for slow connections or for any interruptions to or the failure of this service.
11. RIGHT OF ENTRY
We shall be allowed the right of entry to the property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance.
12. COMPLAINTS
Every effort has been made to ensure that you have an enjoyable stay. However, if you have any problem or cause for complaint, it is essential that you contact us immediately to give us the chance to resolve it. We value your custom and want you to return (and to recommend us to your friends!). We live on site, and will do our best to resolve any problem.
13. DATA PRIVACY STATEMENT
See our Privacy Policy here https://www.marcassiefarmlodges.com/privacy.asp
14. PETS
We allow a maximum of one (1) dog per property, and only when have they been booked in and paid for (£25 per dog, per week or part week).
Dogs must be at least one year old, house-trained, kept under proper control and not allowed on the furniture, and especially the beds, nor left unattended in the property. Dog hairs are to be removed from carpets and all dog waste collected and disposed of. Dog owners will be held responsible for any damage caused to the property, contents or garden by their dog and for any extra cleaning required. When out walking within the property grounds/estate, you must ensure that dogs are kept on a lead except where indicated. Dogs must not be allowed to disturb livestock, deer or game birds.
We reserve the right to seek details of any dogs in advance and to refuse permission for them to be brought to the accommodation for any reason, including if they are considered unsuitable in character, size or behaviour, bark continuously, or are liable to be a nuisance or danger to us, our neighbours or other guests and to local wildlife and livestock.
15. CARE OF YOUR PROPERTY
Your vehicles and their accessories and contents, and any property and valuables you bring with you are left entirely at your own risk.
If you leave any property behind we will use reasonable endeavours to return it to you, although we reserve the right to charge you in advance for any reasonable postal or courier costs. We may dispose of any unclaimed property after six (6) months.
Marcassie Farm Lodges
October 2023